We accept Credit Card and Cash on Delivery orders. If you choose to pay via credit card, our Beauty Advisor will process your order and send you a payment link securely through WhatsApp or Email, to make a payment. Please note the payment needs to be made within 2 hours. Upon payment confirmation, the Beauty Advisor will prepare your order for dispatch.

For COD orders, cash will be collected by our courier representative at the time of the order being delivered.

Enjoy a hassle-free shopping experience with us! Our online orders begin at a minimum value of AED 100 and enjoy free shipping for orders above AED 100.

Once your order is confirmed, our endeavor is to deliver it to you as soon as possible. As a normal process, your order is delivered within 3 to 4 business days. For more remote areas, up to 10 business days are required for you to receive your order.

Once your order is confirmed, our endeavor is to deliver it to you as soon as possible. As a normal process, your order is delivered within 3 to 4 business days. For more remote areas, up to 10 business days are required for you to receive your order.

Our shipping services is available only across UAE.

If you have received a damaged product, or if a wrong product was delivered or if you just changed your mind, do not worry, you can return, refund, or exchange your product by visiting the nearest Yves Store. It is important for the customer to present the AWB and original bill receipt for a successful exchange, return or refund. To know more about store locations across UAE please click on “Stores” on the top navigation menu of our website.

In the case of discounted products, returns, refunds and exchanges can take place within 7 days of purchase.

In the case of non-discounted products, returns, refunds and exchanges can take place within 30 days of purchase.

Please note a used or opened product cannot be returned, refunded, or exchanged.

At Yves Rocher we regularly feature exciting offers and promotions to enhance your shopping experience. To stay updated on our current offers, we recommend you to: –

• Visit our website, on the homepage you will be redirected to banners or sections dedicated to special offers or promotions.
• Subscribe to the newsletter and be the first one to know more about upcoming sales, discounts, or special events.
• Follow us on social media, we regularly update about our new product launches, our on-going promotions and flash sales.
• Contact our Beauty Advisor, they are here to assist you and can provide you with all the information on current offers. You can get in touch with through WhatsApp on +971 54 997 7983

Upon registering on our website, a customer is eligible to receive free samples from Yves Rocher. Our customer support team will contact you within 1-3 business days with information on how to claim free beauty samples.-

To receive exclusive updates on on-going promotions and know what’s going on with your favorite beauty brand, you can subscribe to our newsletter, by filling in the subscription form, available on the bottom right of the home page.

You want to find the face care routine that is best suited to your skin type? You can either visit any of our Yves Rocher stores across UAE for a quick skin diagnosis with our Beauty Advisor to know more about the face care botanical routine for your skin type.

Alternatively, you can also get in touch with our Beauty Advisor through WhatsApp on +971 54 997 7983 to assist you with your skin concerns.

Since 1989, Yves Rocher has decided to stop testing on animals and to pursue other methods to ensure the quality of their products. In general, the brand refuses any raw material of animal origin (except for beeswax).

We are committed to offering a wide range of vegan products, and most of our products are vegan. The few ones that do not contain beeswax, which is a secretion of honeybees.

Thanks to permanent research, product innovations are made every year. This is why, to always offer you better-performing products, we have to replace some of them from time to time.

Do not hesitate to consult our advisors in stores or by phone to find the product that best suits your expectations!