Privacy Policy

What is the purpose of this Policy?

Our company Al Shamsi Holdings LLC, the official franchise partners of Yves Rocher France, would like to assure you of its commitment to respect the trust you have placed in us and to apply the regulations in force in United Arab Emirates and European Union regarding the protection of personal information.

The data controller processing your personal information is Al Shamsi Holdings LLC, a limited liability company incorporated under the laws of the United Arab Emirates, with commercial license number 528397 and its registered office at P.O. Box 40020, Dubai, United Arab Emirates.

This Privacy Policy applies to information collected in-store, by mail or when you use our websites.

This policy applies to personal information about all of our customers and prospects, regardless of the channel through which the information is collected.

It is accessible to all permanently from www.yves-rocher.ae .

We invite you to read it carefully and to refer to it regularly.

What personal information do we process?

We may process the following categories of personal information:

• Information about your identity: title, surname, first name, address, date of birth…
• Contact information: postal address, phone number, email address…
• Financial information: information related to means of payment.
• Technical information: connection data, browsing history, login and password.
• Business information: customer number, purchase history, customer and loyalty account information, product reviews, customer segment, phone records.
• Well-being information, health-related information: skin tendency, skin sensitivity, allergies or, in particular, pregnancy status, which you may be required to communicate to us in the context of treatments at the Institute. In some particular cases, it may be information of a medical nature (in the event of a request from you and to meet our legal obligations related to Cosmetovigilance)

The information you provide us depends on your interactions with our company: opening a loyalty card, mail or online order, newsletter subscription, customer service contact and on your use of our services on our websites. You will be informed whether your information is required or optional when collected. Failure to provide information marked as mandatory will prevent us from fulfilling your request.

Please note that we do not store your credit card information used to pay for your purchases on our website, as this information is communicated directly to our Payment Service Provider in a secure mode.

Why do we process your information?

For each processing, we collect and use only the information that is relevant and necessary for the intended purpose.

We process your data for the purpose of performing a contract with you in order to:

• Provide you with the services you subscribe to.
• Handle your requests and complaints.
• Provide after-sales service.

We also use your data for other purposes that allow us to pursue our legitimate interests, always respecting your rights and interests, and where necessary, on the basis of your express consent:

• Manage and improve customer relations and the quality of customer service;
• To improve your experience when using our Website;
• Implement commercial prospecting operations by e-mail and SMS.
• To provide you with offers tailored to your preferences through profiling and segmentation methods (methods to better understand your preferences in order to provide you with personalized service and product offers);
• Organize competitions and promotional draws;
• Display content tailored to your interests or needs;
• To carry out satisfaction surveys, to know your opinions, interests, preferences, suggestions and comments on our products and services;
• Continuously improve our products and services so that they meet your expectations;
• Prevent abuse and fraud and manage litigation;
• Inform you of new services or changes to our sites and applications

Your data may also be used to comply with our legal or regulatory obligations.

How long do we retain your personal information?

We ensure that we retain your personal information only as long as necessary to fulfill each of the purposes outlined in this Privacy Policy.

We apply appropriate retention periods for each purpose, for example:

• For customers purchasing on the internet, by mail or by phone, we retain their personal information for 4 years from their last order.
• For in-store customers, we retain their personal information 4 years from their last purchase.
• For people who have never made a purchase, we keep their information for 2 years from their last interaction with our Brand (e.g. a click in our Newsletter, participation in a game- contest).
• We are required to keep accounting information about your purchases for a period of 7 years in order to fulfill our legal obligations.

Will you receive commercial offers?

In accordance with the choices you have made, we may use your contact information to send you commercial offers by email, SMS or mail.

Offers by email or by SMS:

With your consent, you may receive our offers by email for our products and services. You may withdraw your consent at any time.

If you have shared your data with us when ordering and except if you object, we can send you our offers by SMS for our products and services. If you no longer wish to receive such offers, you may object at any time.

You are free to unsubscribe at any time to stop receiving these offers.

• For our email offers: by clicking on the unsubscribe link in each email or by contacting our customer service.
• For our SMS offers: Optout from receiving our SMS by sending a message to 7662
• Non-advertising messages: We may contact you via email, phone or SMS to provide you with a better service or to fulfill our legal obligations. These messages are not commercial offers and do not include an unsubscribe link. For example, we may send you your loyalty reward or a remind of its expiration date.

Offers by mail:

With your consent, we may send you our offers by mail for our products and services. If you no longer wish to receive such offers, simply inform our customer service.

Who may have access to your information?

The recipients of personal information are duly authorized personnel of the Yves Rocher Group, its service providers, partners and subcontractors.

Information may also be provided to the appropriate public authorities at their request, or to comply with other legal obligations.

Do we collect Personal Data from minors under the age of 16?

Occasionally, minors may wish to provide us with their contact information to subscribe to our newsletter, create a customer account or become a member of our loyalty program.

For minors who are under 15 years old we ask them to verify that they have the authorization of their parents (or legal guardians) before providing us with personal information.

For those we know are under the age of 13, we will not send them news and offers from our Brand.

What information can be shared with social networks?

We would like to clarify what information is shared with Meta when using the “like” button on our website.

The Meta “Like” button on our website:

We include on our website the “Like” button provided by the social network platform “Meta”. Meta may identify you through this button, even if you did not use this button when you visited our website. This type of button may allow Meta to track your browsing on our website only if any of your Meta accounts (Facebook/Instagram) was active on your device (logged in) while you were browsing our website.

We have no control over the process used by this social network platform to collect information about your browsing on our website in combination with the personal information they have.

In general, we invite you to consult the privacy protection policies of the social networks in order to learn about the objectives they pursue, in particular advertising, by using navigation information that they may collect through their application buttons. These privacy protection policies should allow you to exercise your choices with the social networks, in particular by setting up your accounts for each of them.

Do the Yves Rocher stores use video protection?

All Yves Rocher stores have cameras in place to protect you and also to prevent and combat theft of merchandise. For these purposes, you may be recorded, and your image may be stored for 15 days.

Please contact the relevant store directly if you have any requests regarding video surveillance.

How do we ensure the security of your information?

We take all necessary steps to ensure the security and confidentiality of your personal information to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your information is ensured by measures such as anonymization, encryption, protection of our information systems, backup of information, etc.

Where is your information stored?

We are committed to storing your information in United Arab Emirates and the European Union.

If a service provider transfers personal information outside of UAE, we ensure that the processing carried out respects a level of protection of personal information corresponding to those required by the regulations, supplemented by the internal rules of Yves Rocher.

What are your rights?

In accordance with the applicable regulations, you have various rights that you can exercise at any time.

You have the right to access, to rectify, to delete your personal information. You can also withdraw your consent at any time.

How to exercise your rights?

You can exercise your rights:

• By mail, writing to: YVES ROCHER UAE Al Shamsi Holding P.O. Box 40020, Dubai, United Arab Emirates
• Online: Via the CONTACT FORM on our website

Please indicate your name, first name, postal address or email address associated with your account and if possible, your customer number or loyalty card. In case of doubt about your identity, our customer service provider may ask you for additional information or proof of identity (a valid identity card copy, allowing us to verify the identity of the applicant).

We will respond to your request within one month of receiving your complete request. We reserve the right to refuse requests that are clearly unfounded or excessive.

How do we use cookies?

What is a cookie?

A cookie is a small file that is dropped off and read when you visit our Website. A cookie may also be used when you read an e-mail, install or use a mobile application via your computer, smartphone, tablet, etc.

Why do we use cookies?

Depending on your choices, the purpose of the cookies is to:

• To analyze the traffic and the performance of the Website (statistics, storage of your device, implementation of security measures)
• Improve your experience and offer you content tailored to your interests
• Determine in real time the most relevant advertisements based on your navigation on our Website
• Offer services related to social networks

How do you set your cookie choices?

Your choice of cookies can be made by category from the cookie banner that appears on our website. Only strictly necessary cookies are always deposited for the proper functioning of the Site.

You have several choices, and this banner allows you to enable or disable certain cookies:

• Accept all cookies: all cookie categories are used.
• Refuse all cookies except those strictly necessary.
• Set the cookies by accepting or not the desired categories.

After 12 months, we will ask you again to make your choices.

You can at any time find the details of each cookie and set your choices in the “details of partners and cookies” section by clicking on cookie setting.

How long are cookies kept?

Each cookie has its own lifetime, within the limit of 13 months. You can find the retention periods for each cookie at any time in the “Partners and cookies details” section by clicking on the “Cookies settings” button above.

What third-party cookies are on our Website?

When cookies are issued and used by partners, they are subject to their privacy policies. We invite you to consult them directly on their Web site.

• Partner applications on our Website:

Some of the features on our Website are provided by our partners. They allow you to share content and your preferences with these partners. They also allow us to provide you with advertising tailored to your interests. This is the case of features from partners such as Meta, Google, YouTube, Pinterest, Snapchat, Tiktok.

Do we use cookies on other websites?

Our advertisements on other websites and applications may contain cookies that allow us to:

• Calculate the amounts due to our partners.
• Establish statistics of display and clicks on these contents.
• Adapt the presentation of the site yves-rocher.ae if you click on our advertisement.

How do I stay informed about changes to our Privacy Policy?

pWe are committed to updating this Policy as necessary, which is available on our web site and accessible to everyone, and which applies to the relationship between consumers and Al Shamsi Holdings LLC. regardless of the setting of this relationship: stores, Internet, mail, telephone.